1. What is a CSR?

A CSR or Certificate Signing Request is the encrypted text that must be generated from the server that which the certificate is going to be used on. It contains the information that will be included in your certificate such as your organization name, common name (domain name), locality, and country. A private key is also created at the same time you create the CSR. 

2. Can you help me with my installation?

Of course we can, we are the SSL experts. You have 2 options: 1) You can contact our support team and we can answer any questions you may have regarding installation. 2) You can purchase our Installation Service and we will actually perform the install for you.

3. What is an EV certificate?

EV or Extended Validation Certificates (also known as "Green Bar" Certificates) are recognized and known as the most highly trusted type of SSL certificate. During the EV verification process, the issuing vendor or CA totally verifies that you are a legitimate business and in good standing. Once this process is successfully completed and your EV SSL is issued, all of the browser indicators will be activated on your site to let your customers know that you can be trusted. The most important indicator that becomes active is the "Green Bar" in a user's web browser. Research shows that people are aware of the green bar and view it as being trustworthy. EV certificates are the only certificates where potential ROI exists…because more trust means more confidence which could mean they are more likely to buy from you.

4. How can I get the "Green Bar" on my site?

You can get the Green Bar on your site by purchasing an Extended Validation (EV) certificate. These EV certs activate the Green Bar in the browser of your website to increase confidence and trust.

5. What do I need to purchase an SSL certificate?

You will need your CSR and certain required documents depending on the certificate you purchase. You can get your CSR from your hosting provider or your system administrator. Once, you purchase the certificate and process your order. You will then need to send your necessary documents to the respective company. For Domain Validated Certificates you will receive an Approver or DCV email to prove you are the domain owner. For OV & EV certificates, you will need to provide the documentation requested.

6. How does your purchase process work?


Our easy purchase process works like this:

1. Select your SSL certificate

2. Add item to cart

3. Make your payment

4. Generate Certificate

5. Process your CSR

6. Validation process is done 

7. You receive the certificate via email

8. Install the certificate in your web server

If you have any questions, just ask an SSL Expert via our LIVE CHAT support.



7. What's the difference between DV, OV & EV SSL certificates?

Domain Validation (DV)

DV or a Domain Validated Certificate is a certificate that only requires you to verify that you are the owner of your domain. This occurs by receiving an email that is sent to the WHOIS information or email addresses belonging to that domain to verify that you own the rights to use the domain. This happens immediately for fast issuance, but sometimes lacks trust because almost anyone can get a DV certificate issued. 

Organizational Validation (OV)

For Organization Validated (OV) Certificates, the issuing Certificate Authority (CA) validates your organization information to make sure you are an actual organization. They verify the Organization Name, Physical Address, and Phone Number. This data must match with the WHOIS information and also a public Government Information website or an approved Third-Party Website before being issued. OV certificates add more trust to a consumer because they are assured that they are doing business with a real corporate entity. 

Extended Validation (EV)

EV or Extended Validation Certificates (also known as "Green Bar" Certificates) are recognized and known as the most highly trusted type of SSL certificate. During the EV verification process, the issuing vendor or CA totally verifies that you are a legitimate business and in good standing above and beyond an OV verification process. Once this process is successfully completed and your EV SSL is issued, all of the browser indicators will be activated on your site to let your customers know that you can be trusted. The most important indicator that becomes active is the "Green Bar" in a user's web browser. Research shows that people are aware of the green bar and view it as being trustworthy. EV certificates are the only certificates where potential ROI exists…because more trust means more confidence; which could mean they are more likely to buy from you.